Info

ORDER TIMELINE

Our company handcrafts all products within 5 business days.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

 

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 5 days to be created for you.

 

Look for the following image if a product is ready for shipment immediately:

 

 

 

 

 

 

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

 

Your product(s) can be damaged if:

* LEFT OUT IN THE ELEMENTS (WEATHER, SUN, ETC)

* CLEANED WITH HARSH PRODUCTS, SIMPLY WIPE CLEAN OR GENTLY VACUUM

 

SIZE CHART

Please use our size chart to prevent errors in ordering.

 

 

CUSTOM ORDERS

We always love creating new products from scratch.

Please contact us for a quote.

 

Custom orders can have a lengthier processing time.

Ask us for details.

SHIPPING

Our company ships through the following carriers

* USPS, UPS, AND FEDEX

 

International shipping

–Coming Soon–

 

Cost calculations

We do our best to apply fair shipping costs to each order.

* We charge a low, flat shipping rate per item to be fair to all customers.

* We offer free shipping within the United States on all orders over  $150.00

 

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 5 Days to be handmade.

 

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

 

Additional non-returnable items:

* Gift cards

 

To complete your return, we require you to contact us for approval before sending your item back. Please email us at jaime@2boysandadog.com

 

There are certain situations where only partial refunds are granted (case by case basis):

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed less actual shipping fees, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jaime@2boysandadog.com

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at jaime@2boysandadog.com for authorization and the return shipping address.

 

Shipping

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the actual cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.